Contracting

Utilize Strategic Sourcing methods including Best and Final offer on all central and Level III Agency Contracts where feasible; continue working with agencies utilizing various Levels of Assistance; be a proactive unit by continued use of the Liaison Program; ensure best practices through training of staff and agencies.

PERFORMANCE MEASURES

Fleet Management

Develop the potential of the Fleet Anywhere software for the benefit of customers, employees, vendors, and support organizations and optimize the use of the fleet; manage the commuter vanpool through active marketing and the addition of newer, more appropriate vehicles, in partnership with customers; acquire an appropriate number of alternative-fuel vehicles in compliance with federal regulations.

PERFORMANCE MEASURES

Food Distribution

Enhance the timely acquisition, proper storage and timely distribution of the USDA food commodities to child nutrition programs, nutrition programs for the elderly, summer feeding programs and needy families; Deliver USDA Commodities to six different state wide programs;

• The Child & Adult Care Food Program (CACFP)
• Charitable Institutions (CI)
• Nutrition Services Incentive Program (NSIP)
• National School Lunch Program (NSLP)
• Summer Food Service Program (SFSP)
• Emergency Food Assistance Program (TEFAP)

Monitor efficiency and improve customer service through use of the food distribution web-based ordering system; maximize the acceptance of USDA “Bonus” commodities; conduct reviews of agencies that distribute food to needy families and agencies providing congregate meals; review USDA processing program to maximize entitlement dollars and ensure that Delaware students are being provided the best products available at the most competitive price.

PERFORMANCE MEASURES

Delaware Helpline - Service and Information Guide

Facilitate public access to accurate information regarding state services, programs and employees; provide the public with accurate information on state services and programs; continue to enhance the HelpLine’s effectiveness by recognizing and directly addressing the needs of the public and state agencies; participate in the establishment and implementation of 2-1-1 to facilitate public access to human services within the State of Delaware.

PERFORMANCE MEASURES

Messenger Services

Provide an effective courier system for daily mail pick-up, sorting and delivery service to all agencies and school districts statewide; identify applications for and assist agencies in developing more accurate addressing systems to reduce delays in processing times; continue to identify areas for improvement and educate customers on ways to streamline the handling of mail; continue to identify opportunities to expand staff development/training initiatives.

PERFORMANCE MEASURES

Printing and Publishing

Provide a one-stop, all-inclusive printing and publishing center to service all state agencies; expand services to better meet the needs of customers; establish contractual relationships with vendors to supplement operations; provide delivery services to customers statewide; coordinate statewide copier placement, acquisition and termination of lease agreements; conduct presentations to State agencies to educate employees on the services available through Printing and Publishing; continue to expand staff training/development initiatives.

PERFORMANCE MEASURES

Delaware Surplus Services

Educate and market surplus property asset redeployment services to all state agencies, school districts, local governments and non-profits; maximize internet and intranet capabilities to support marketing initiatives to include auction capabilities and the on-line visual display of the vast inventory available to the state agencies and the public at large; maximize technology to track inventory and study trends; maximize services to nonprofit organizations and local government agencies.

PERFORMANCE MEASURES