Privacy Policy and Disclaimer
Thank you for visiting the Government Support Services' website. Our website is designed to make it easier and more efficient for our customers to interact with us. We are committed to maintaining the privacy and security of personal information submitted by all visitors to this site as required by state law. This policy addresses the following topics:
Confidentiality
Confidentiality of data is respected by the State of Delaware, Office of Management and Budget, Government Support Services. However, all State computer systems are subject to monitoring at all times to assure proper functioning of the systems, provide security, prevent unauthorized use and to deter and investigate violations of the law.
Information Collected
When you visit the Government Support Services website, your web browser may automatically send some basic information to us. This information will be used solely to help us make our site more useful to visitors, to learn about the number of visitors to our site and the types of technology they use. All of this helps us ensure that this site is as useful as possible. The basic information that may be collected is as follows:
- The Internet Protocol (IP) Address and domain name used. The IP Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
- The type of browser and operating system used to access our site;
- The date and time you accessed our site;
- The specific web pages or services you accessed at this site;
- The website you visited prior to coming to our website;
- The website you visit as you leave our website; and,
- If you downloaded a form, the form that was downloaded.
If you have accessed the Government Support Services website through the State of Delaware Portal (delaware.gov), please consult the Portal ’s privacy policy for additional information.
This information is not collected for commercial marketing purposes and the State of Delaware, Office of Management and Budget, Government Support Services, does not sell information collected online for commercial marketing purposes.
You may choose to provide us with personal information, as in e-mail with a comment or question. This information is used to improve our service to you or to respond to your request. Sometimes we share your e-mail with other State employees who may be better able to help you, and this staff may be employed by a different agency within the State. By law, we cannot share this information with individuals (including state employees) that do not require it as a normal part of their official duties. Except for authorized law enforcement investigations or, as required by law, we do not share our e-mail with any other entities without your consent.
We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our website, or to forward the e-mail to another agency for appropriate action. Once the issue or concern that is raised via e-mail is resolved, this information will not be retained unless required by state law or agency regulation.
Public Disclosure
The information collected at the Government Support Services’ website will remain confidential to the extent permitted by State and Federal law. We will not distribute your information to third parties for direct marketing or e-mail marketing purposes. State law may, however, require disclosure upon request of certain information collected at this site should be deemed “public information” under the Delaware Freedom of Information Act. To learn more about requirements for requests and information that may be disclosed in response to a request, consult the Delaware Freedom of Information Act, Title 29, Chapter 100 of the Delaware Code.
Communications
You may decline participation in any activity that asks for information (i.e. e-mails, surveys). Your choice to not participate will have no effect on your ability to access information on the Government Support Services’ website. If you send us an electronic mail message with a question or comment that contains personally identifying information, or fill out a form that e-mails us information, please see the section under E-Mail.
Cookies
To better serve you, we may occasionally use “cookies” to customize your browsing experience. Cookies are simple text files stored by your web browser and they provide a method of distinguishing among visitors to the websites. Cookies created on your computer by using our website do not contain personally identifiable information and does not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on your computer. You can refuse the cookie or delete the cookie file from your computer at any time by using any one of a number of widely available methods.
What is a Cookie?
There are two general types of cookies that websites make use of:
Session cookies - these are cookies created by a website that exist only as long as your visit to that website. They are not stored permanently on your computer.
Persistent cookies - these cookies are stored on your computer by a website for some period of time and are used when you return to that site in the future.
Exactly what does a cookie do?
A cookie provides a way for a website to keep track of a user's patterns and preferences. Cookies contain a range of website addresses for which they are valid. When a user's web browser encounters those addresses again, it send those specific cookies to the web server. For example, if a user's specific preferences were stored as a cookie, it would save that person from typing in the same information all over again when accessing that service for the second and subsequent times.
What won't a cookie do?
Certain web-based application may require users to establish a user ID and password that can be different from the Government Support Services Web Account. A cookie that is stored on your computer for these applications will not incorporate these separate user ID's and passwords. Should a third party use your computer they will not have access to personal information (e.g., your name or e-mail address) simply by virtue of having cookies stored on your computer. If you do not want cookies stored on your computer, you should read carefully the information contained in the section entitled "What options do I have with respect to cookies?"
What options do I have with respect to cookies?
You can have your browser disable cookies or prompt you before accepting a cookie. Look for the cookie options in your browser in the "options" or "preferences" menu.
For more information on Cookies, please see the visit the State of Delaware portal privacy policy.
Security
For website security purposed and to ensure that his service remains available to all users, the State of Delaware’s computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible conduct of criminal activity, system personnel may provide evidence of such monitoring to law enforcement officers.
Linking
The State of Delaware, Office of Management and Budget, Government Support Services provides links to other governmental agencies within the State of Delaware, the Federal government and other government agencies. We also provide links to websites of other organization in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that website. Once you link to another website not maintained by the Government Support Services, you are subject to the terms and conditions of that website, including but not limited to its privacy policy.
Information Disclaimer
Information provided on the State of Delaware, Office of Management and Budget, Government Support Services’ website is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current and reliable information, we recognize the possibility of human and/or mechanical error. Therefore, the State of Delaware, Office of Management and Budget, Government Support Services and any of its employees, and agencies make no promise or guaranty, expressly deny any warranty of the accuracy, reliability or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.
Use and display of the Great Seal of the State of Delaware is restricted by law and may be used only with the express written permission of the State of Delaware as authorized by the Secretary of State.
The use and display of any photographs or any copies of documents that you make must retain all copyright and other proprietary notices as contained herein and is covered under the Federal Copyright laws and may ne used only with the express written permission of the State of Delaware as authorized by the Office of Management and Budget, Government Support Services’ Director or designee.
Jurisdiction
The materials found on this website are provided for public use for the benefit of the citizens of the State of Delaware and others. Any user choosing to use this site to access information or materials found on this site is subject to Delaware jurisdiction. Any dispute arising there from shall be decided under the laws and in the courts of Delaware.
Copyright
© 1997, State of Delaware, Office of Management and Budget, Government Support Services
Any copies of these documents that you make must retain all copyright and other proprietary notices as contained herein.
Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19.
The documents, information, and materials on this website are provided "as is" without warranty of any kind, either express or implied.
In no event will Government Support Services liable for any damages whatsoever arising out of the use or inability to use this information even if advised of the possibility of such damages.
Privacy Policy Changes
If Government Support Services' privacy policy through the course of business, notification and information on that change will be posted to this web page for review. If you have any questions concerning this policy, please e-mail the Web Administrator.
